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Frequently asked questions
Please allow 1-5 business days for order processing. For urgent orders, email support@marileys.com, and we’ll prioritize your shipment.
After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll receive a shipping confirmation email with tracking information. We use USPS for all US shipments.ย
If you’ve provided the wrong address, please email support@marileys.com with your order number and the correct address. We can update it if your order has not been fulfilled yet.ย
Once placed, orders cannot be changed. However, if the order hasn’t been fulfilled, we can cancel it or remove an item. To cancel or remove an item, contact customer service at support@mariley.com.
We do not offer price adjustments on previous purchases, including markdowns and store/site-wide sales and discounts. Keep an eye out for future sales and discount codes!ย
Check your junk mail folder first. If you can’t find the confirmation email, email support@mariley.com, and we’ll assist you further.ย
We accept returns of purchased merchandise within 30 days. Visit our returns center to initiate returns or exchanges. Returns are eligible for store credit only.Products must be unworn, unwashed, and unaltered with tags attached. Store credit will be emailed to you in the form of a gift card for future purchases.
Use our online returns center to process returns or exchanges. If you want to exchange, select the item and reason. If stock is available, you can proceed with the exchange. If not, it will guide you for a return only.ย
Please allow 1-5 business days for processing after the return is marked delivered by the post office. You’ll receive store credit via email once the return is processed.
We apologize for any inconvenience caused. If you received a damaged or incorrect item, email support@marileys.com with your order number and a picture of the item. Please note, claims must be made within 30 days of receiving your shipment
Final sale items, including headwear, earrings, bodysuits, and any explicitly labeled
FINAL SALE items, cannot be returned for store credit or exchanged.
Support
Frequently Asked Questions
Shipping
How long will it take for my order to ship?
Please allow 1-5 business days for order processing. For urgent orders, email support@mariley.co, and we'll prioritize your shipment.
How do I know my package has shipped and is on its way?
I entered the wrong shipping address at checkout. What do I do now?
If you've provided the wrong address, please email support@mariley.co with your order number and the correct address. We can update it if your order has not been fulfilled yet
ORDERS
How do I change or cancel my order?
Once placed, orders cannot be changed. However, if the order hasn't been fulfilled, we can cancel it or remove an item. To cancel or remove an item, contact customer service at support@mariley.co .
Do you price adjust?
We do not offer price adjustments on previous purchases, including markdowns and store/site-wide sales and discounts. Keep an eye out for future sales and discount codes!
I placed an order but never received my confirmation email. How can I get that?
Check your junk mail folder first. If you can't find the confirmation email, email support@mariley.co, and we'll assist you further.
RETURNS
What is your return/exchange policy?
We accept returns of purchased merchandise within 30 days. Visit our returns center to initiate returns or exchanges. Returns are eligible for store credit only.Products must be unworn, unwashed, and unaltered with tags attached. Store credit will be emailed to you in the form of a gift card for future purchases.
How do I return or exchange an online order?
How long does the return process take?
Please allow 1-5 business days for processing after the return is marked delivered by the post office. You'll receive store credit via email once the return is processed.
I received a damaged or wrong item. What should I do?
We apologize for any inconvenience caused. If you received a damaged or incorrect item, email support@mariley.co with your order number and a picture of the item. Please note, claims must be made within 30 days of receiving your shipment
What items are final sale?
Final sale items, including headwear, earrings, bodysuits, and any explicitly labeled FINAL SALE items, cannot be returned for store credit or exchanged.
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